Terms and Conditions

Our site enables people to request quotes or information for the product or service shown or selected on the site (the “Product”).

The service that our site provides is to connect people who are looking to purchase the Product with relevant providers of the Product (“Service Providers”).

If you’d like to request and receive quotes or information for the Product (“Quotes”), please complete and submit our webform.

Once we’ve received your request, we’ll connect you with one or more relevant Service Providers who will contact you in response to your request. In order to connect you with the Service Provider(s), we share the information that you provide to us via our webforms with those Service Provider(s). We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your requested Quotes. Our webforms will ask for your consent before your details are submitted. This statement sets out that Service Providers will contact you.

For certain Products, before connecting you with relevant Service Providers, we may call you to confirm your details or requirements.

You can choose which Service Provider to buy from, but there is no obligation to purchase from any of them.

Other than where we state in this Privacy Policy, we do not share your data with anyone else or use it for any other purpose, except on an aggregate and anonymous basis. This means that we also do not transfer it to any advertising network, or use it to build user profiles.

Alternatively, for certain health Products (e.g. hearing aids), our site will enable people to find and hear from relevant health specialists (also “Service Providers”) and/or to book appointments with such Service Providers.

If you would like to hear from a Service Provider and/or book an appointment, please complete and submit our webform.

Once we’ve received your enquiry, we’ll do one of the following:

• We’ll connect you directly with one or more relevant Service Providers. We’ll tell the Service Providers who you are, and the information that you provided on the webform (as set out below). They’ll then contact you directly to book your appointment. You’ll see on our webform that we have a really clear consent statement. This statement sets out the Service Providers that will contact you.
• Alternatively, we’ll call you, either in our brand name or in the name of and on behalf of a Service Provider, to book your appointment.

There’s no obligation to book an appointment with, or purchase anything from, any of the Service Providers that we connect you with.

If you complete our webform in order to request Quotes or to book an appointment, it will ask you for your contact details, such as your name, email address, telephone number, postal address, and/or postal code.

Our webform will also ask for information regarding your Product requirements.

From time to time, we change our webforms, and so they may ask you for other information. It will always be clear from the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.

When you visit our site, we will do our best to provide you with the information you are looking for. This will mean that, sometimes, we may ask you for your name and email address (via a pop-up box on our site) so that we are able to send you more information about the products or services that you have shown an interest in. You are not required to submit this information to us and, if you change your mind, you can opt out at any time by clicking the unsubscribe link in the email.

If you have completed a webform relating to a health Product, our webform may ask you for information including sensitive personal data (e.g. information about your health).

Additionally, if we call you in response to such a request, we may also ask you for information about your health.

We will only ask you information about your health where it is relevant to your request, and we will only collect this type of information with your consent.

We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.

We use your data (described above) in the following ways.

As explained above, if you submit our webform, we’ll pass your request to one or more relevant Service Providers (named on the consent statement). We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Providers then contact you directly with your quotes. They may contact you by telephone, text/SMS or email.

Before we pass your request to any Service Providers, our service may involve an element of automated decision-making. Our technology platform may automatically assess your Product requirements based on the information you have provided us and pass your request to such Service Providers that would like to receive requests for Quotes at the time your request is made.

Some Service Providers may pass your data to third-party credit check agencies as part of your application for specific financial products, and you will be made aware of this in the consent statement section.

For certain Products, before connecting you with relevant Service Providers, we may call you to confirm your details or requirements.

We may also call you to ask about your experience using our site and service, and dealing with the Service Providers with which we connected you.

Where you have requested to book an appointment, we may call you, either in our brand name or in the name of and on behalf of a Service Provider, to book your appointment.

If we book an appointment for you, we’ll share your details, including any information that you provide on the call, with the Service Provider. We’ll also tell you which Service Provider we’ve made an appointment with. We won’t book an appointment without your approval.

Occasionally, we may not be able to find a suitable appointment for you. If this is the case, we’ll let you know on the call. However, we may be working with other Service Providers that can help you. If this is the case, we’ll pass your enquiry to those Service Providers (either named on the consent statement section or during the call), who will contact you directly by telephone, text/SMS or email.

If you use our quote request service, then, as an existing user, we would like to email you, call you or send you text/SMS messages, about similar products and services for which we think you might like quotes or information (“Other Products”). Sometimes your mobile network provider may charge you for such SMS messages.

You will always be given an opportunity to opt out of such messages before we send them, and we will not send such messages if you have opted out.

We like to work with Facebook, Google and other platforms (“Platforms”) to reach out to you with adverts for Other Products. We also like to use Platforms to reach out to other people who might like to use our quote request service.

We do this in two ways. In both cases, your data, along with other data, is used to create a custom audience and/or a lookalike/similar audience. Whenever an audience is shared with a Platform, the data is first hashed and pseudonymised, meaning that any data within the audience that could identify a person is replaced with an artificial identifier. So, the process is secure. Also, we don’t share more data than we need to for the purpose of creating the audience.

• Custom audience – A custom audience is a list of existing users of our service (“Existing Users”). From time to time, we share this with Platforms. As explained above, the data is first hashed and pseudonymised. The Platform uses this audience to show our Existing Users our adverts for Other Products.
• Lookalike/similar audience – A lookalike/similar audience is an audience created by the Platform. From time to time, we share with Platforms a list of Existing Users. The Platform uses this list to find and create lookalikes – i.e. other Platform users who have similar characteristics to the Existing Users – to which it shows our adverts. Again, as explained above, the data is first hashed and pseudonymised.

As we explain below, at any time, you may object to such activity by emailing us at hello@spotdif.com.

We may use data collected in our app to better understand how you interact with our content and track the relevance of our marketing campaigns to your interests.

We work with a third party supplier, Contact State, so that we can pass on your request to our Service Providers correctly. Contact State provides lead validation services to our Service Providers. Contact State receives de-identified data from us about your request. ‘De-identified’ means that they are unable to establish your real world identity from the data they receive from us. We do not provide them with any access to any contact information, which could be used by them to identify you as an individual person. Contact State uses that de-identified data to indicate to us the likelihood that your request has been submitted by a ‘real’ human and not a robot, or automated request generator. They do this by examining a ‘browser fingerprint’ associated with your request – it contains, for example, details of the model of device you are using, your internet browser, and the region from which you submit your request.

Contact State is based in the UK and will not store your de-identified data outside the UK and European Union. If you do not want us to pass your de-identified data to Contact State, please contact us by emailing hello@spotdif.com. You can find out more about how Contact State uses this data here – https://www.contactstate.com/legal/prospect-notice.

If you start but don’t complete one of our webforms, we may email you to remind you to complete that webform. We will only store data inputted by you in a partially completed webform for two hours from when you leave the webform. If you don’t return to the webform to complete and submit the form in two hours, we will permanently delete the data you’ve inputted, subject to an automatic back-up of that data being made and stored for 30 days from the date you partially completed our form. Such back-up will not be readily accessible by us and your data will not be used for any other purpose.

From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for Quotes or an enquiry that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing. We may also use such data to create custom and lookalike/similar audiences, as explained above.

We work with a number of suppliers, who process data on our behalf. These include cloud storage providers, email service providers, and cloud telephony providers. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.